Refund Policy

DELIVERY TIME:
 

  • Orders will be processed and shipped within 48 hours.


EXCHANGE:
 

  • The satisfaction of our customers is extremely important to us. If you want to make an exchange, write to us at info@yyvertical.com Items must be returned within 30 days of the date of purchase. The item should not be washed and should bear its original labels. Please also send us proof of purchase. The transport is under your responsibility.


 

  • YYVertical is not responsible for any items lost or damaged during return shipping. We recommend that you use a secure shipping method with a tracking number.

  • We reserve the right to refuse a refund for an item if it is not in new condition or if it is not packaged in its original box.

  • We will notify you by email when we receive the package.



DEFECTIVE OR WRONG ITEMS:
 

  • We will give you the packing and shipping instructions. If the item is defective, we will offer a replacement or refund for the original item price and shipping cost.